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LEADING THE CUSTOMER-LED REVOLUTION IBD

CUSTOMER FRAME
05 / 2023
9781922764898
Inglés

Sinopsis

WeâÇÖve all encountered businesses that just seem to âÇÖget itâÇÖ. Beyond their product or service, they do everything right. They bring magic to your encounter. They take standard and make it special. They take nice and make it remarkable.áLeading the Customer-led Revolution is for brave business leaders who are charged with driving customer-led change in their organisation. It offers a framework for thinking and a plan of action to help your business become a truly customer-led organisation.áWherever you are on the journey, this book will provide you with the focus, priorities and tools to bring the magic to your customers, and take your senior leaders and wider team on the journey with you.áIn this practical, comprehensive and entertaining book, you will learn:áwhatâÇÖs powering the customer-led revolution and why you need to act nowáhow to better understand customers to create true and lasting customer connectionáhow to close the gap between your strategy and your operationsáhow to avoid common pitfalls and get the edge in your industryáhow to create customer experiences that stand out from the competitionáhow to unlock your customer data and use it to your advantageáhow to throw out the old ways of doing business and start your own revolution.áLeading the Customer-led Revolution takes the confusion and angst out of becoming a customer-led organisation by providing a clear and actionable roadmap for success.á

PVP
18,79