Portada

LOS CLIENTES GANAN, LOS PROVEEDORES GANAN IBD

WESSEX, INC.
07 / 2022
9798985482256
Castellano

Sinopsis

Customers Win, Suppliers Win: Lessons fromá One of IBMâÇÖs Most Successful Strategic Account Managers by Noel Capon andá Gus Maikish vividly draws accountá management best practices from IBMâÇÖs up and down fortunes since the 1970s. In theá process, it also offers an illuminating insider perspective on Big BlueâÇÖs best and worstá times - as experienced in day-to-day interactions with some of its most importantá customers.á The bookâÇÖs most provocative takeaway: IBMâÇÖs services-led sales strategy has oftená hindered, rather than helped, efforts to achieve a fruitful long-term synergy of high margin hardware and software sales with low-margin services sales. The 1990s breakupá of the salesforce to serve rival line of business organizations and the 2002 acquisition ofá PwC Consulting emerge as culture-shaking events for IBM that could only be turned toá advantage by great account management.áIn this new book, Capon and Maikish provide an A to Z of account management excellence, including its significantintellectual capital demands, leadership requirements, and under-appreciated ethical dimension as keys to achievingwin-win outcomes for suppliers and customers. The book does this through case studies of three extended account management engagements that were highly significant for IBM in the 1970s and 1980s, the 1990s, and the 2000s. Along the way, it presents a provocative look at what really fueled IBMâÇÖs success in its best times, including its 1990s resurgence under then-CEO Lou Gerstner, and what caused the firm to struggle in its worst times, including the 2010s. Anyone who wants to understand why IBM is once again in rebuilding mode will find much food for thought here.

PVP
60,46