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CUSTOMER CARE CHRONICLES IBD

DAVID THOMPSON
DAVID THOMPSON
07 / 2024
9798330281022
Inglés

Sinopsis

It is a thorough manual thatágives customer care representatives the skills and tactics they need to succeed under challenging circumstances.áThis book,áwhich isáwritten with clarityáand insight, examines the different kinds ofádemanding clientsáthat areáfaced in the service sector and offers helpful guidance on how to handle these encounters.áThe book explores the psychology of consumer behaviour through real-world examples and professional analysis, providing insightful information about the causes and triggers of challenging interactions. Every kind of customer-from irate consumers to cunning people-is thoroughly explored, giving readers a better grasp of their particular requirements and worries.áThe book shows how service workers can transform potentiallyáharmful situations into chances for constructive interaction and resolution by combining professionalism, assertiveness, and empathy.áWhether interacting with irritable clients or ignorant people, readers will discover how to adjust their strategy to handle every circumstance while maintaining corporate standards and policiesásuccessfully.áReaders will receive practical strategies, case studies, and insightful guidance that will help them handle difficultásituations with grace andáconfidence throughout the book. From decision-making frameworks to de-escalation tactics, each chapter provides insightful information and valuable tools that may be used right away in real-world situations.á'Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service' is an invaluable resource for anyone working in customer-facing professions because of its approachable writing style andáabundance ofáhelpful information. Regardless of yourálevel of experience, this book will help you improve your abilities, forge closer bonds with clients, and raise customer satisfaction and loyalty.á

PVP
16,30€