Portada

BEYOND THE BALANCED SCORECARD IBD

PRODUCTIVITY PRESS
01 / 2007
9781563273469
Inglés

Sinopsis

Most companies use some form scorecard to measure performance, yet, research suggests that the typical scorecard is based on unsophisticated measurements, resulting in misleading data. This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure.

PVP
58,35