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WHAT TO SAY TO A PORCUPINE IBD

THOMAS NELSON
02 / 2010
9780814416792
Inglés

Sinopsis

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop?s fables to illustrate fundamental principles of customer service, including:By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service.Bear with Me: One grizzly bear?s honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner.Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.

PVP
14,38